Timber products are warranted for a period of 4 years from date of delivery / collection in respect of frame and workmanship. Should the original product be altered in any way, the warranty will be voided.
All products ordered after Sunday 7 November 2021 will only be delivered from the 2nd week of January 2022.
Manufacturing can take up to 6 weeks from order.
Houtlander distribution centre will contact you to arrange delivery on any week day between 09h00 and 17h00. No deliveries will be made during weekends or on public holidays. Reasonable endeavours will be made to deliver the product on the arranged time and date.
Circumstances that are unforeseen or beyond Houlanders’ control may result in changes to the agreed delivery date and time of which you will be telephonically informed and alternative arrangements will be made.
Please inspect your products on delivery.