Timber products are warranted for a period of 4 years from date of delivery / collection in respect of frame and workmanship. Should the original product be altered in any way, the warranty will be voided.
Manufacturing can take up to 6 weeks from order. This excludes the holiday period from the 15th of December to the 3rd of January.
Houtlander distribution centre will contact you to arrange delivery on any week day between 09h00 and 17h00. No deliveries will be made during weekends or on public holidays. Reasonable endeavours will be made to deliver the product on the arranged time and date.
Circumstances that are unforeseen or beyond Houlanders’ control may result in changes to the agreed delivery date and time of which you will be telephonically informed and alternative arrangements will be made.
Please inspect your products on delivery.